Features
Resolving a duplicate card authorization and posted charge case
Duplicate card authorization case showing how to separate pending holds from posted charges, trace merchant records, preserve deadlines, and close the file.
Desk
Guides Desk
Complete walkthroughs of fintech notes, written to be followed rather than skimmed.
Features
Mapping a fintech app's bank, ledger, and insurance disclosures case
Fintech account mapping case showing how to identify a nonbank, partner bank, pooled ledger, deposit placement, insurance conditions, support roles, and gaps.
Features
Reconciling a wallet-to-bank transfer that appears to vanish case
Wallet-to-bank transfer case showing how to reconcile app and bank ledgers, obtain an ACH trace, locate a returned payment, correct fees, and close records.
Guides
Bank transfer guide: ACH, wire, instant payment, and internal transfer rails
Bank transfer guide to ACH credits and debits, wires, instant payments, internal transfers, timing, settlement, fees, returns, and transaction records.
Maintenance
Bank transfer details, timing, fee, and recipient checklist
Bank transfer checklist for recipient details, routing information, rail, timing, fees, independent verification, dual approval, confirmation, and records.
Guides
Card payment guide: authorization, capture, clearing, settlement, and disputes
Card payment guide to authorization, holds, capture, clearing, settlement, posting, refunds, and disputes across merchant and issuer records.
Guides
How to choose and verify a bank transfer method
Bank transfer selection steps for matching urgency, value, fees, recipient access, rail, cutoff, verification, approval, test payment, and records.
Maintenance
Contactless payment privacy and security checklist
Contactless payment privacy and security checklist for devices, NFC, wallets, tokens, terminals, permissions, transaction records, loss, and recovery.
Guides
Digital account guide: banks, nonbanks, balances, insurance, and access
Digital account guide to identifying banks and nonbanks, tracing customer balances, evaluating deposit insurance, understanding app access, and preserving records.
Maintenance
Digital bank and finance app due-diligence checklist
Digital bank and finance app checklist covering legal identity, charter, partners, custody, records, insurance, fees, data, security, support, and exit risk.
Maintenance
Digital payment product evaluation checklist
Digital payment product checklist for provider identity, fund custody, deposit insurance, fees, timing, privacy, security, errors, outages, and account closure.
Guides
Digital payments guide: money, messages, ledgers, clearing, and settlement
Digital payments guide explaining money forms, payment instructions, account ledgers, authorization, clearing, settlement, finality, fees, and failure points.
Guides
Digital wallet guide: credentials, tokens, devices, accounts, and acceptance
Digital wallet guide to credentials, payment tokens, devices, funding accounts, contactless acceptance, transaction records, privacy, and recovery.
Maintenance
Merchant card acceptance and statement review checklist
Merchant card acceptance checklist for contracts, security, authorization, capture, refunds, chargebacks, statement fees, reconciliation, and records.
Guides
How to read a card transaction record and investigate a charge
Card transaction record steps for reading status, dates, descriptors, amounts, and references, matching evidence, and reporting a disputed charge.
Guides
How to set up and audit a mobile wallet safely
Mobile wallet setup and audit steps for device locks, recovery, card verification, permissions, notifications, test payments, records, and removal.
Guides
How to trace a digital payment from instruction to settlement
Digital payment tracing method for identifying the rail, matching timestamps and references, separating holds from postings, and escalating a missing transfer.
Guides
How to verify who holds and protects money in a finance app
Finance app verification method for finding legal entities, confirming partner banks, tracing fund placement, testing insurance claims, and saving evidence.